Amici Caffé has its own service and assistance centre in Steinhausen. Working in cooperation with its servicing department, our team of technicians is at your disposal should you find yourself in difficulty.

You can reach us:

from Monday to Friday, from 8:00 a.m. until 12.00 a.m and 13:00 p.m. to 17:00 p.m.

By phone: +41 41 854 41 42 or by email

By making an appointment for a 2-hours service in advance, you can also bring the machine directly to us.

If you prefer to send the espresso coffee machine by post, please fill in the

service form 

and follow the instructions below, to guarantee smooth performance of the operations:

  •        Presence of the accessories

  •        Presence of the warranty

  •        Indicate the sender’s name and address

  •        Add a letter, briefly explaining the problem

  •        If possible, pack everything in two boxes

  •        Repairs with a cost of less than CHF 200,00 will be carried out automatically, without issue of a quote

  •        Indication for winter: Do not send the machine by post if the temperature is below zero!

Important note regarding Bronze Boiler Classic Machines (Models X1, X3, X4, X5):

If you wish to repair a machine with serial number 0-432433 please get in touch with us: 041 854 41 41

You’ll find the Amici Caffé repair centre here.